Terms and Conditions

sal 7.jpg

By completing your registration form you are entering into an agreement for dog training, in a class situation or on a one to one basis.

I Sally Julian of Pawsitive Steps Dog training are fully insured to undertake training with your dog. My training methods are based on Positive Reinforcement only. Any methods that cause harm, pain of fear will not be tolerated nor will such devices as choke chains, prong collars etc Anyone using adverse methods will be asked to leave the class and a refund will not be given.


When Booking a class, package or one to one session, a registration form is required to be completed in full. Full payment is required at the time of booking and can be made by Bank Transfer. Bank details are provided on registration forms.




If you are unable to attend one of the classes, packages or sessions the following cancellation conditions apply. All cancellations are subject to and admin Fee of £10.00.

1. Cancellation 14 days prior to first class or session – Full refund less Admin Fee

2. Cancellation less than 14 days to the start of class or session - 50% refund less Admin Fee

3. Cancellation 48 hours before start of class, or if you start the class and do not continue - No refund is due.

4. 121 sessions are non refundable, an alternative may be offered.


If for any reason Pawstitive Steps must cancel classes/sessions due to circumstance beyond their control. i.e. extremes of weather, issues with the venue, illness. We will endeavour to ensure the number of classes remains the same. However in some circumstances this may not be possible. We will not be able to offer a refund for anyone unable to not attend the extra class. Class times may change in extremes of weather, You will be notified via email.




Dogs – We kindly ask that you do not book any dog that you know is highly reactive or aggressive to one of our group classes. If you do book your reactive dog knowingly onto one of our classes, you will be asked to leave and no refund will be given.

If you are unsure please do contact us to assess your dog to see if classes are the best option for your dog, one to one sessions may be more appropriate.

We kindly ask that any dog in season does not attend group classes.

You are responsible for your dog at all times, all dogs should be kept on a lead and near the owners at all time unless training off lead is instructed.


Children – we believe the whole family should participate in dog training and welcome children to the class of 5 and over. Please ensure all children do respect other clients and dogs and their training space.

We hope that the children do not disrupt the class learning, we reserve the right to ask that any child that is disrupting a class not attend further classes.

Pawsitive Steps accepts no responsibility for the children attending the training classes. It is always the responsibility of the supervising adult to ensure the child’s safety.

Please always follow all the trainer’s instructions, do not use any equipment provided unless instructed to do so.

In the unlikely event an accident should occur, report to the trainer immediately.


Health and Welfare


We ask that all puppies and dogs are vaccinated in line with vet’s guidance (Puppy class attendees should have had their first vaccination) proof may be required.


If your dog is unwell please do contact us to assess the situation, if we feel the dog may pass on infections to the other attendees, we reserve the right to ask you not to attend.


If you dog has food allergies, please let the trainer know, we may need to adjust any treats the trainer uses within the class/sessions.


It is the dog owner’s full responsibility to ensure their dog is fit and well to attend class.



We are obligated under GDPR rules to keep all client information confidential and we will not keep any records longer than is necessary.

At no point will any contact detail be passed on to a third party.


We may wish to send out emails with offers and class information, please let us know if you wish to opt out of these emails.



We may take photos and videos of classes and sessions which are a useful tool for training and may be used on our website and social media.

Please inform us if you do not wish us to use any of you and your dog.


Feedback is very important to us and we like to receive reviews. Please let us know if you do not wish us to share these reviews in our social media page or website.


Please note that any restrictions dictated by the government with regards to Covid will be adhered to, which may affect classes and 1-2-1 sessions at short notice.




By booking with Pawsitive Steps Dog Training for classes or individual sessions, you agree to our terms and conditions.


Pawsitive Steps Dog Training is not liable or responsible for any risks, injuries and damages known or unknown which might occur when attending classes/sessions. This applies to dogs, its owners and any other person or child attending with you.


Vehicles parked at the venue are done so at the owners own risk and Pawsitive Steps Dog Training does not accept any responsibility for damage, theft for these vehicles whilst attending our sessions/classes.


You are liable for your own dog and accept full responsibility for its behaviour whilst attending classes and sessions whether the trainer is attendance or not.